Question 1

How often should I have my boiler serviced?

Accepted Answer

It is recommended to have your boiler serviced annually. Regular servicing ensures that your boiler is running efficiently, helps to prevent breakdowns, and extends its lifespan. Additionally, many boiler warranties require annual servicing to remain valid.

Question 2

Can I service my boiler myself?

Accepted Answer

No, boiler servicing should only be carried out by a Gas Safe registered engineer. Working on gas appliances without proper qualifications is illegal and dangerous. Our certified engineers have the expertise and tools to service your boiler safely and effectively.

Question 3

Do I need to prepare anything before the service?

Accepted Answer

Please ensure clear access to your boiler and the area around it. Remove any items stored near the boiler. If you have any documentation about your boiler, such as the instruction manual or previous service records, please have them available for the engineer.

Question 4

What should I do if my boiler breaks down?

Accepted Answer

Contact Boiler Point immediately at 01493 295 064. Turn off your boiler if it's making unusual noises or leaking. Do not attempt to repair it yourself as this can be dangerous. Our Gas Safe registered engineers will diagnose and fix the issue promptly.

Question 5

How much does a new boiler installation cost?

Accepted Answer

New boiler installation costs typically range from £2,000 to £4,000 depending on the boiler model, existing system complexity, and any additional work required. We provide free, no-obligation quotes. Contact us for a personalised estimate based on your specific needs.

Question 6

What areas in Norfolk do you cover?

Accepted Answer

We provide boiler services across Norfolk within a 30-mile radius of Great Yarmouth, including Bradwell, Burgh Castle, North Walsham, Gorleston, Lowestoft, and Norwich. Contact us to confirm coverage in your area.

Question 7

What's included in a boiler service?

Accepted Answer

A comprehensive boiler service includes: full system inspection, cleaning of internal components, performance and efficiency testing, safety checks, flue and gas pressure testing, and a detailed report. We also check controls, seals, and connections. A service certificate is provided upon completion.

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