Gas Safe RegisteredGas Safe Registered

Air Source Heat Pumps in Norfolk

Ideal air source heat pump installed outside a brick home
Mark, a Boiler Point customer in NorfolkLesley, a Boiler Point customer in NorfolkCallum, a Boiler Point customer in Norfolk
107 Google Reviews
5.0 Rating
Call Now
Gas Safe Registered
15+ Years Experience
Gas Safe & Fully Insured
Same-Day Callouts

Air source heat pump installation and annual servicing across Norfolk. MCS-accredited engineers, room-by-room heat loss surveys, and the Boiler Upgrade Scheme grant of up to £9,000 applied for you and deducted from your invoice.

Gas Safe

Registered Engineers

Fast

Response

Same Day

Service Available

Norfolk

Wide Coverage

Heat Pump Installation and Servicing Across Norfolk

An air source heat pump takes warmth out of the outside air and moves it into your home. It keeps working when it is below freezing, it runs on electricity rather than gas or oil, and for every unit of electricity it draws it typically delivers three to four units of heat. That is why a well-designed system costs about the same to run as mains gas, and considerably less than oil or LPG.

We handle both sides of heat pump ownership. We install complete systems as MCS-accredited engineers, which is what lets us apply for the Boiler Upgrade Scheme grant on your behalf. Depending on eligibility, this can be £7,500 for a standard eligible installation or up to £9,000 for a qualifying off-gas-grid home replacing oil or LPG. We also service heat pumps annually — including systems we did not install — to keep your warranty valid and your running costs where they should be.

Norfolk has a lot of older, off-grid and rural housing stock, and heat pumps are not automatically right for every one of them. Our survey gives you a straight answer either way.

Air Source Heat Pump Installation

Most complaints about heat pumps trace back to design, not to the technology. A unit that is oversized short-cycles and wears itself out; one paired with undersized radiators has to run hot, which destroys its efficiency. We design every system around a room-by-room heat loss calculation, so the equipment matches the building.

What a full install includes

  • Room-by-room heat loss survey and system design
  • Supply and fit of the outdoor heat pump unit
  • Hot water cylinder sized for your household
  • Radiator or underfloor upsizing where needed
  • All pipework, wiring and condensate drainage
  • Weather compensation controls, set up properly
  • Commissioning, handover and MCS certification

Is your home suitable?

The three things that decide it:

Insulation. Loft and cavity wall insulation need to be in reasonable order. This is also a Boiler Upgrade Scheme requirement, not just a comfort one.

Emitters. Radiators may need upsizing to run at a lower flow temperature. Underfloor heating is ideal, but it is not a requirement.

Outdoor space. Room for the unit with clear airflow, sited to meet permitted development noise limits and away from bedroom windows.

Mitsubishi Ecodan air source heat pump installed outside a brick home

The Boiler Upgrade Scheme Grant

The Boiler Upgrade Scheme provides £7,500 for an eligible standard air-to-water heat pump installation. Qualifying off-gas-grid properties replacing oil or LPG may receive the £9,000 uplift. As MCS-accredited installers, we apply for the grant and show the approved amount as a deduction on your quotation and invoice.

Eligibility can change, so we confirm the current position before you commit. You can also read the latest guidance on GOV.UK.

You own the property (homeowners and small landlords)
You are replacing gas, oil, LPG or electric heating
You have the required property and heating-system evidence
Your property meets the current Boiler Upgrade Scheme eligibility rules
The property is in England or Wales
We handle the application from start to finish

Grant levels and eligibility are set by government and can change. We confirm what you qualify for in writing before any work is booked.

Annual Heat Pump Servicing

Heat pumps need an annual service for the same reason boilers do — warranties require it, and efficiency drifts without it. A blocked coil or a slow condensate drain will not stop your heating working. It will just quietly add to your electricity bill until something fails properly. We service every make, including systems installed by other companies.

Every service covers

  • Refrigerant pressures checked and recorded
  • Outdoor coil cleaned, airflow path cleared
  • Condensate drain and defrost cycle tested
  • System pressure and expansion vessel checked
  • Antifreeze and inhibitor levels topped up
  • Hot water cylinder and unvented components serviced
  • Controls and weather compensation reviewed
  • Written report with efficiency readings

Signs yours needs attention

Electricity bills climbing without a change in how you use the heating.

The unit icing up and staying iced rather than clearing on its own.

Rooms taking noticeably longer to reach temperature than they used to.

New rattles, hums or vibration from the outdoor unit.

Hot water running short when it never used to.

Error codes on the controller, even intermittent ones.

Engineer servicing an air source heat pump with the access panel removed

Air Source Heat Pump Costs, Reviews and Servicing in Norfolk

If you are comparing air source heat pumps in Norfolk, the cheapest quotation is not always the best value. A proper comparison should include the heat-loss survey, system design, radiator or cylinder upgrades, commissioning, warranty support and aftercare. We explain each part of the quotation so you can compare systems and installers fairly.

Cost and grant

Domestic installations typically cost £8,000–£14,000 before grant funding. The final price is confirmed after the survey, with any approved grant deducted from the written quotation.

Choosing the best system

The best system is the one correctly sized for your rooms, hot water use and emitters. We consider efficiency, noise, controls, warranty and parts support rather than recommending a brand on name alone.

Reviews and aftercare

Read our latest customer feedback and ask about servicing before you book. We provide annual servicing across Norwich and Norfolk, including written service records for your own files and warranty requirements.

Read customer reviews

How the Process Works

1

Free consultation

A conversation about your property, your current heating and your bills. No obligation, no pressure.

2

Home survey

Room-by-room heat loss calculation, emitter assessment and siting for the outdoor unit.

3

Fixed written quote

Full system design with the approved grant already deducted. The price does not move afterwards.

4

Install and commission

Typically two to four days, then proper commissioning, handover and MCS certification.

At a Glance

Install cost: £8,000 – £14,000
Government grant: Up to £9,000, subject to eligibility
Typical net cost: Confirmed after the survey
Annual service: £226 total
Install time: 2 – 4 days
Accreditation: MCS certified

Why Boiler Point

Honest surveys. If a heat pump is the wrong call for your property, we tell you — and we will quote you a boiler instead.

Grant handled for you. We apply, we deduct it, you never front the money.

Both trades under one roof. Gas Safe and MCS, so we can service the boiler this year and fit the heat pump next.

Local. Based in Great Yarmouth, covering all of Norfolk, with aftercare that answers the phone.

Related Services

Boiler Servicing NorfolkSmart Thermostat InstallationCentral Heating Power FlushingAir Conditioning Installation

Frequently Asked Questions: Air Source Heat Pumps Norfolk

There is no single best heat pump for every Norfolk property. The right model depends on the room-by-room heat loss, hot-water demand, radiator or underfloor-heating design, outdoor space, noise limits and available budget. We compare suitable systems during the survey and recommend the option that fits the property rather than selling a one-size-fits-all package.
Yes. You can read Boiler Point customer feedback on our reviews page, and we can explain the design, installation and aftercare process before you commit. For a useful comparison, look for reviews that mention the survey, installation quality, commissioning, running costs and support after handover—not just the final price.
A typical domestic installation is around £8,000 to £14,000 before grant funding, but the final price depends on the heat-loss calculation, heat-pump size, radiators, hot-water cylinder, pipework and electrical work. We provide a fixed written quotation after the survey and show any approved Boiler Upgrade Scheme grant as a deduction.
Yes. We provide annual air source heat pump servicing in Norwich and across Norfolk, including systems installed by other companies where we can safely obtain the required system information. We check the outdoor unit, coil, airflow, condensate, controls, system pressure and performance, then provide a written service record.
Boiler Point covers Norwich, Great Yarmouth, Lowestoft, Dereham, Wymondham, North Norfolk and surrounding Norfolk villages. Contact us with your postcode, heat-pump make and model, and whether you need an annual service, repair or efficiency check so we can confirm availability and provide the right quotation.
A typical Norfolk home installation runs from £8,000 to £14,000 before grant funding, depending on the heat loss of the property, whether radiators need upsizing and whether a new hot water cylinder is required. The Boiler Upgrade Scheme grant is deducted from the quotation: eligible standard installations may receive £7,500, while qualifying off-gas-grid homes replacing oil or LPG may receive up to £9,000. We give you a fixed written quote after the survey — no estimates that change later.
In most cases, yes. Heat pumps work at lower flow temperatures than a gas boiler, so the key is making sure the emitters can deliver enough heat on the coldest day. Our survey calculates room-by-room heat loss and tells you honestly whether you need extra insulation or larger radiators first. If a heat pump is not the right fit for your property, we will say so rather than sell you one.
The Boiler Upgrade Scheme is a government grant towards an eligible heat pump installation in England and Wales. The standard grant for an eligible air-to-water heat pump is £7,500. Qualifying off-gas-grid properties replacing oil or LPG may be eligible for the £9,000 uplift. As MCS-accredited installers, we check eligibility, apply on your behalf and deduct the approved grant from your quotation rather than asking you to claim it back yourself.
Annually. An air source heat pump is a sealed refrigerant system that works hard all year, and manufacturer warranties — usually five to seven years — require documented annual servicing to stay valid. An unserviced heat pump also quietly loses efficiency, which shows up on your electricity bill long before it shows up as a fault.
We check and record refrigerant pressures, clean the outdoor unit coil and clear the airflow path, inspect the condensate drain and defrost cycle, test the system pressure and expansion vessel, check the antifreeze and inhibitor levels in the primary circuit, service the hot water cylinder including the immersion and any unvented components, review the controls and weather compensation settings, and give you a written report with efficiency readings.
It depends on the system and how it is set up. A well-designed heat pump delivers around 3.5 to 4 units of heat per unit of electricity, which usually puts running costs at or slightly below mains gas — and comfortably below oil or LPG. The gap widens considerably when the system is designed to run at a low flow temperature, which is precisely what a proper heat loss survey is for. Poorly commissioned heat pumps are the main reason people report high bills.
A modern outdoor unit runs at roughly 40 to 50 decibels at one metre — comparable to a fridge, and quieter than most air conditioning condensers. Siting matters more than the unit itself: we position the outdoor unit to meet permitted development noise limits and to keep it away from bedroom windows and neighbouring boundaries.
Usually not. Most domestic air source heat pump installations fall under permitted development, provided the unit meets the size, siting and noise conditions. Listed buildings, conservation areas and some flats are the common exceptions. We confirm the position during the survey and tell you if an application is needed before any work is booked.

Ready to Get Started?

Contact us today for a free, no-obligation quote. Our Gas Safe registered engineers are ready to help.

Call 01493 295 064

Serving Great Yarmouth, Norwich, Lowestoft, and all of Norfolk